Response time is a crucial aspect of any service as it directly impacts customer satisfaction. In the context of our authentication service, response time refers to the duration between placing an order for authentication and when you receive the outcome, provided that we have all necessary photos to complete the authentication process. This article will explain how we calculate response time and the factors that may influence it.
Understanding Response Time:
Response time is the period between when you place an order for authentication and when you receive the outcome, provided that we have all necessary photos to complete the authentication process. Our response times can vary, ranging from as fast as 30 minutes to up to 24 hours.
Factors Affecting Response Time:
1. Additional Photo Requests: If our experts require more pictures to complete the authentication, the response time timer will be put on hold until we receive the necessary photos. Once the required images have been uploaded, the timer will resume, and we will complete your order within the remaining time.
For example, if you place a 30-minute order and we request additional pictures after 5 minutes, the timer will pause. Once we receive the photos, we will still have 25 minutes to complete your order. The same logic applies to other answer times.
2. Order Volume: High order volumes during peak times may also affect response times. Our team works diligently to process orders as quickly as possible but, in some cases, it may take longer to complete an authentication due to increased demand.
3. Complexity of Authentication: The complexity of the item being authenticated can also impact response time. Some items may require more in-depth analysis, which could result in a longer authentication process.
4. Availability of Experts: Our team of experts is available around the clock. However, in special cases, we may need to consult with additional experts or specialists to ensure accurate authentication. This can also influence response time.
Dealing with Delays and Compensation:
In the rare event that the response timer runs out before we complete your order, we understand the inconvenience this may cause. To compensate for any delays, we will issue a partial refund as a token of our commitment to providing excellent service.
At our authentication service, we strive to provide quick and accurate results to meet our customers' needs. While response times may vary based on factors such as additional photo requests, order volume, complexity, and expert availability, our goal is to deliver the authentication outcome as promptly as possible. By understanding how response time is calculated, you can better manage your expectations and ensure a smooth authentication experience.