Order delays can be an inconvenience, especially when you are eagerly waiting to confirm the authenticity of your valuable items. At LegitGrails, we strive to deliver our authentication services in a timely manner, but in rare cases, delays may occur. In this article, we will discuss the options available to you in the event of a delayed order and how to ensure a smooth experience.
1. Price Difference Refund:
In the unlikely event that your order is delayed and the delay has been confirmed by our team or system, we will immediately issue a refund equal to the price difference between the answer time you selected and the price of the 24-hour order of the same brand. This effectively turns your order into a 24-hour order, giving our authentication team sufficient time to complete your order.
2. 50% Refund for 24-Hour Orders:
If your order was a 24-hour order and it was delayed (an even rarer case), we will issue a 50% refund on your behalf. This compensates you for the inconvenience of the delay while still allowing our authentication team to complete your order.
In both of these scenarios, it is essential to maintain open communication with our support team. If you suspect that your order is delayed or have any concerns, do not hesitate to reach out to us. Our team is dedicated to providing a smooth and satisfactory experience for all of our customers.