Digital Authentication

Authentication Order Info

• How do I get a Refund?
• Who is working on My Order?
• How Can I Edit My Order?
• How to Track the Progress of Your Order as a Guest User?
• How to Place an Authentication Order?

Additional Photo Requests

• How to Upload Additional Photos?

Authenticity Certificates

• What is an Authenticity Certificate?
• Can the Certificates be Trusted? Ensuring Authenticity in Online Purchases
• How to Customize Your LegitGrails Authenticity Certificate
• How much do the certificates cost?

Response Time

• Section: Response Time
• What if my order is delayed?
• What is the response time and how it's being calculated?

Double-Checks

• What is a "Double-Check" and How Long Does the Process Take?

Outcomes

• Why my item couldn't be verified?
• My item is fake. What does it mean?