LegitGrails Support
1. How can we help?
Learn & contact
Account & technical issues
Taking the correct pictures
Authentication service
Other services
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Here’s a hint!
Visit our Business Solutions page if you want to collaborate.
We are currently looking for talented people! If you have exceptional skills in any particular area, we welcome you to work with us.
Please make sure to visit our terms of service page before submitting out your request.
We highly recommend learning more about our financial guarantee terms in this detailed article. If you have any further questions, we are more than happy to answer those for you.
If your payment method is declined, first, make sure that your account has sufficient funds and that your card hasn't expired. For more information on why your payment method may be declined, check out this article we’ve made for you.
You can check your current credit balance in the left side panel of your dashboard. Learn more about credits in this section of our help center.
To create an account on LegitGrails platform, go here and sign up. It’s free!
Edit your account by going into your profile settings. You can edit your personal including your payment method and more.
Please make sure to include all information at your disposal that would help us squish that bug quickly. Screenshots help a lot!
If you want to make changes to one of your certificates, we are there to help! Please note that we can only edit certain information and the certificate customization options are limited. Learn more about certificates here.
If you do not provide all the requested photos, our authentication team may be unable to complete your order. In that case, we may have to cancel your order and refund it in the form of credits, which can be used for your future orders.
To ensure successful authentication, we encourage you to visit our Photo Example Glossary, where you can learn how to take photos correctly and avoid additional photo requests.
The easiest and quickest way to upload the photos requested by our authentication team is by clicking the link provided in the photo request email and following the instructions. If you encounter any difficulties uploading the requested photos, we recommend reading this article for assistance.
If you're having trouble placing an order, don't hesitate to check out this informative article. It provides a step-by-step guide to ensure a successful ordering experience, whether you're a registered platform user or a guest.
To learn more about authenticity certificates, take a look at this section of our help center.
Once you've submitted your request to check your order status, our ANSWER BOT will attempt to retrieve the information for you. To receive a speedy response, please ensure that you accurately input your order number into the designated field below without any typos or extra symbols.
If you are a registered portal user, read this article to learn how to track your orders.
If you are a registered portal user, read this article to learn how to track your orders.
If you think your order is delayed, don't worry! Check out this article to gain a better understanding of how our response time is calculated. In the unlikely event that your order is confirmed to be delayed, rest assured that we'll provide a prompt and hassle-free partial refund on your behalf.
To edit your order, please contact our support team ASAP! We can only edit orders that have not been authenticated yet. To learn more about editing an existing order, read this quick article.
Curious about becoming an authenticator? You are more than welcome to browse ourAuthentication courses.
Greetings, fellow nerd! We suggest studying our API documentation thoroughly. In case you cannot find the desired webhook, you are welcome to request it here.
In order to activate your bundle please click the “Activate bundle” button in your confirmation email. Keep in mind that you need to be registered to submit bundle orders. Learn more about bundles in this section.